In this series, we’re highlighting the enemies of building trust in your business. The first enemy is hyperbole. Merriam-Webster dictionary defines hyperbole as, “language that describes something as better or worse than it really is.” We all want to favorably promote our products or services, but many resort to extreme exaggerations or hyperbole. Customers are savvy enough to know the ...
Trust is the currency of commerce. If you have the choice of doing business with someone you trust versus someone you don’t trust, you’re likely to do business with the person you trust. Trust has been lost in the media, our politicians, and even with our scientific community. As business leaders, we need to be careful to build trust rather ...
Recently, a friend introduced us to a niche I never knew existed, a motorcoach resort. Just like some people prefer staying in luxury hotels, there are many RV owners who prefer a luxury place to stay during their seasonal travel. Buying a motorcoach resort lot allows these high-end RV owners to also invest in property rather than renting. Our friend’s ...
One thing I love about attending Kansas City Royals baseball games is when military veterans are spotlighted. When the audience cheers for the veteran of the day, it’s a great reminder of this nation’s past and its admiration for its veterans! The gratitude in these veteran’s faces is heartwarming. These brave soldiers are men and women called to serve our ...
About twenty years ago, a radio executive asked me to develop a daily radio vignette program on integrity in the workplace. When I began writing Integrity Moments, I remember thinking, “Maybe I can come up with enough stories to last a year.” After writing and recording over 5,000 articles, I now marvel at how God works. There are months when ...
A titanic shift is happening in our marketplace that will be highlighted in history books decades from now and provide great opportunity today. Just two years ago, generous entry level jobs paid $10 per hour. Now we have employers starting employees at $21 per hour! This has applied upward pressure on all wages. Yet, while wages are at record highs, ...
Years ago, our son’s psychiatrist forewarned us that Jeremy would likely struggle during Daylight Savings Time. Jeremy, like many young adults with autism, struggles emotionally in the fall with time changes and allergies. By being forewarned, it was easier for us to be patient and to help Jeremy navigate the oncoming fall season. In our workplaces, it’s likely that we ...
A young man recently called, desperately seeking any job that wouldn’t require him to be vaccinated. On the same day, Kathy and I spent time with a couple who refused to eat or drink at an event because it would require them to pull down their masks. The common denominator is fear. One is afraid of the vaccination, the other ...
On a flight back to Kansas City, I was seated next to an entrepreneur who talked nonstop. For the next hour, I listened to this businessman talk about his business. By listening intently, I built trust with him. Suddenly he blurted out, “I had leukemia four years ago. Yesterday the doctors told me they think my leukemia is back.” I ...
Imagine discovering a video of yourself saying horrible things that could easily destroy your reputation and your business while knowing it’s not you. Unfortunately, artificial intelligence now makes it possible for your enemies or competitors to be able to produce what is called a “deep fake” video. Recently, a TikTok video of Dolly Parton went viral, then was abruptly shut ...
Equipping Others to Do Work Differently
