Kathy and I hired a contractor whom we respected to do some work for us. Unfortunately, when problems occurred with his team’s performance, we began having trouble with the contractor responding to our concerns. We needed to have some tough conversations, but we were delayed week after week. It seemed our contractor had “stuck his head in the sand,” hoping ...
Recently, I provided counsel to Jeff who is trying to dissolve a partnership that has soured. Jeff’s partner has broken laws, violated Jeff’s trust, and created financial chaos in their shared business. One of Jeff’s options includes signing a new agreement with Jeff’s partner. However, there is legitimate concern about signing an agreement with someone who has already proven untrustworthy. ...
When I was young, the nightly news with CBS anchor Walter Cronkite could be trusted. He held to high journalistic standards of objectivity, which seems to have been discarded by most news networks today. Every evening Mr. Cronkite would finish the CBS Evening News with the phrase, “And that’s the way it is.” However, if he was ending the ...
Bill felt isolated and depressed. As a small-town employer, Bill felt he had to guard his business problems from the local rumor mill, leaving him no place to turn. As a new member in our network, Bill discovered we were available to help. We provided counsel, yet we knew that Bill needed local support as well. The fear of rumors ...
According to a Wall Street Journal article, a survey of more than 500 managers discovered that 75% of them plan on factoring office attendance into performance reviews. The reason for this is that only 12% of managers believe that hybrid employees are productive. When a boss can’t visibly see you at your desk, they will often wonder whether you’re ...
In this series, we’re highlighting the enemies of building trust in your business. The first enemy is hyperbole. Merriam-Webster dictionary defines hyperbole as, “language that describes something as better or worse than it really is.” We all want to favorably promote our products or services, but many resort to extreme exaggerations or hyperbole. Customers are savvy enough to know the ...
Trust is the currency of commerce. If you have the choice of doing business with someone you trust versus someone you don’t trust, you’re likely to do business with the person you trust. Trust has been lost in the media, our politicians, and even with our scientific community. As business leaders, we need to be careful to build trust rather ...
Years ago, I was invited to join a networking group. Their purpose for the group was to generate leads for each member. After visiting the group, I discovered that the founder of the group required that I provide him two leads each week. The problem was, I didn’t trust him. There was no way I was going to refer people ...
Trust is the backbone of a strong team. When trust has been undermined, it not only harms that relationship, but it also can harm the cohesiveness of a team and the team’s effectiveness. Oxford Languages says that “trust” is “the firm belief in the reliability, truth, ability, or strength of someone or something.” If you distrust someone, it’s most likely ...
In the video series called “The Chosen,” the Apostle Peter is portrayed as beginning his journey with Jesus as an uptight and controlling disciple. Later, however, on their way to the Pool of Bethesda, Peter relaxes as he realizes he can’t control Jesus. At one point, Peter laughs and says something like, “Here we go again.” It seems Peter has ...
Equipping Others to Do Work Differently
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