Customer Relations

Small Business Care

2024-08-31T16:28:08-05:00September 25th, 2024|Tags: , , |

Recently, I ordered some sleeping equipment. A friend of mine had ordered similar equipment from a large bureaucratic organization.   My friend felt that because he went with a large organization his experiences resulted in being impersonal and inflexible. I decided on using a locally owned business instead and I’m glad I did.   This local medical equipment store was friendly, efficient, ...

International Opportunities

2024-10-12T14:58:52-05:00May 31st, 2024|Tags: , , |

Prior to Covid, large businesses had a competitive advantage over many small businesses by outsourcing work to China or India. Smaller businesses, however, were usually limited in their pool of labor to their local communities.  During Covid, as remote work became more common, the online labor pool expanded. I have friends who have since outsourced marketing functions to the ...

Dynamic Pricing

2024-10-12T15:53:14-05:00April 26th, 2024|Tags: , , |

Last month, Wendy’s floated the idea of using dynamic pricing. Just like Uber and many airlines, Wendy’s considered changing their food prices instantly based on high demand.   Imagine going to Wendy’s. When you arrive, you see a cheeseburger is $3 but there’s a long line. When you finally reach the front of the line the board says your sandwich ...

Another Corporate Misstep

2024-03-22T23:12:18-05:00April 12th, 2024|Tags: , , |

After Bud Light’s misstep of spotlighting a transgender spokesperson, you’d think that most corporations would avoid making the same mistake. But recently, Doritos headed down the same path.  Doritos Spain featured a transgender singer who supposedly had made past inflammatory and sexualized comments that were offensive to many Doritos customers. The backlash was swift as many conservative posts called for ...

Most Trusted Institution: Small Business

2024-03-01T19:44:43-06:00March 12th, 2024|Tags: , , |

Surprisingly, there’s one thing Republicans and Democrats agreed on recently; the impact small businesses have on America. When research firm, Gallup, asked about which institutions have the greatest positive impact on American society, small businesses won hands down.  85% of survey respondents named small business as having the most positive impact on society, beating out churches, the military, and large ...

Focus on the Root

2023-11-25T14:08:20-06:00December 7th, 2023|Tags: , , |

Rick is an entrepreneur in Arizona who struggled in business for years. Then God took Rick through a significant health challenge that drove him to rely on God more than ever before.   Upon recovery, Rick decided to apply that same reliance on God for his business as well. When he did, God revealed that the root of sales and profitability ...

Branding Dilution

2023-05-26T14:47:59-05:00June 19th, 2023|Tags: , , |

In our changing culture, there are growing risks for the brands of our small businesses. When someone sees our brand images, they tie it to whatever messaging is attached.  Recently, someone emailed me from an organization I was involved with decades ago. The signature line in her email had her name, title, then under her title it said, “she/her/hers,” then, ...

Fair Pricing During Unfair Times

2023-02-11T10:24:37-06:00July 22nd, 2022|Tags: , , , |

My friend owns a chain of car dealerships. Due to the chip shortage, getting cars to sell has been a challenge.   However, the limited supply has caused car prices to skyrocket. My friend’s peers are selling cars far above sticker price.   As his team discussed this opportunity, they decided to take a longer-term view. In fairness to their local ...

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