As a leader, there are times when I must referee between two staff members who have a dispute with each other. I remember years ago, I had an employee who voiced a legitimate complaint about another employee. This person provided a lot of compelling information against their co-worker. Their story was so convincing that I sided with them and told ...
In the 1990s, I was building a new consulting business during the growing Dot-com bubble. I found a company that seemed knowledgeable about the internet and hired them to develop our website. One question I should have asked was, “What happens to my website if your company goes out of business?” When that vendor closed, like many did, I lost ...
In the mid-1990s, I was building a new consulting business. I learned many lessons leading up to the Dot-com bubble that may help you if there’s a future Artificial Intelligence bubble. The first lesson I learned was to “Beware of Posers.” In the 1990s, it didn’t take long before almost everyone in the technology world claimed to be an internet ...
In the mid-1990s, I started a consulting practice. I started hearing about this new sensation called the internet. Everyone began talking about “websites.” Having America as my prospect list instead of just Kansas City seemed like a great idea. Eventually, I hired a company to build a website for my business. I lost my investment in that website when the ...
In the 1990s, the internet became public. Investors began investing in local companies that now had a global market available to them. Almost anyone with a Dot-com web address started getting investment capital, even if they never made money. By 2000, when these investors began selling their money-losing stocks it created the Dot-com bubble and the stock market crashed. Artificial ...
According to a 2023American Psychology Association study, 26% of workers claim to have experienced feelings of loneliness and isolation. Curiously, if you work in customer or patient service work, that feeling of loneliness soars to 35%. You would think that loneliness would not be an issue for those engaging with people all day, but it is. If you field complaints ...
Over the years I have served on many different boards. Occasionally, I’ll serve alongside another board member who dominates the conversation, expressing opinions on almost every subject. Unfortunately, center-of-attention kinds of people don’t usually ask many questions or seek understanding. Instead, they tend to only offer uninformed opinions. This means that their input often overlooks important facts. They haven’t taken ...
Years ago, Jerry was working on building a Christian retreat center near my cousin, Linda. Linda recently informed me that during the retreat center’s planning stage, she rallied people against this project. Eventually, Jerry presented his case to the community, but the community was skeptical. During that meeting, however, Jerry referenced a passage from my book. When my cousin heard ...
Upwork’s Freelance Forward 2023 Survey found that 38% of the U.S. workforce performed freelance work last year. A staggering 52% of all Gen Z workers operated as freelancers. This trend is dramatically impacting the way work is done. Leaders in today’s workplaces not only have to manage their in-house employees, now they also must navigate how to lead remote workers ...
Scooters Coffee franchisee, Tracy Bouwens, shared with our network about her transition from being a stay-at-home mom to owning her first Scooters store. She hired a new employee, gave her a Scooters uniform, and instructed her to start work on Monday. On Monday, the employee arrived but wasn’t wearing her uniform. Tracy considered possible reasons for her disobedience and overlooked ...
Equipping Others to Do Work Differently
