Business Proverbs: Day 14 – The Benefit of an Apology
If you’ve ever watched the television series, NCIS, you likely remember that the main character, Jethro Gibbs, has lots of rules he expects his team to abide by. One of those rules is to “never apologize.” Every business makes mistakes occasionally, and when they do, the customer is waiting for an apology. When there is no apology, it can often ...




