Gallup has a new book called “It’s the Manager.” According to a Wall Street Journal article, Gallup discovered “the single most profound distinct and clarifying finding” in its 80-year history. Gallup’s study revealed that managers didn’t just influence the results their teams achieved, they explained a full 70% of the variance. Gallup advises companies to seek out managers who infect ...
Skills and knowledge are necessary for executing company objectives. Maintenance crews resolve downtime issues. Sales teams work to understand customer needs in order to sell products and services. Customer service provides the organizations soft touch expression. Each area has a skill set that is critical to the success, efficiency and performance of that department. As a leader, it’s important to ...
Taking President’s Day to be reminded of great leaders and their past struggles is a helpful way to inspire and shape the culture of a nation. Businesses have a similar opportunity! Hebrews 11 highlights several heroes of the faith like Abraham, Moses, and Noah and chronicles their experiences to encourage us by their past struggles and victories. Hebrews 12:1 goes ...
AB May, a home service company in Kansas City, won the Global Healthy Workplace Award in Bergamo, Italy, last fall. This international award is for organizations that have well-being at the center of their culture. AB May has many great well-being programs, but Glen and Shirley Posladek noted that all the winners of the Global Healthy Workplace Awards deeply care ...
This week we’re discussing Carmen Gallo’s three recommendations for developing a pitch for your organization as discussed in the Harvard Business Review. Gallo’s third tip is to “Make sure your team is unified.” For a message to stick, every member on your team should know and regularly speak the same message. When the message is consistently communicated by all, others ...
A new report called “Meaning and Purpose at Work” was highlighted in a recent Harvard Business Review article. These researchers quantified the importance of meaningful work. The challenge for employers is knowing how to make work more meaningful. The report authors had three recommendations. The first suggestion, simply put, is to clarify how each person’s job fits the organization’s purpose ...
A team without a functioning overseer will lack the necessary oversight to care adequately for their customers. This became evident when I took my son to a Wendy’s restaurant recently. The young male clerk was busy ringing up customers as fast as possible. The cooks were cranking out sandwiches, and the manager was totally absorbed with the drive-up window. Everyone ...
There are times when a good employee suddenly becomes disengaged. They begin putting in the minimum hours possible. Their work gets sloppy and assigned tasks go undone. Susan David, in a past Harvard Business Review article, has three great ideas for engaging the disengaged: She recommends assigning the disengaged workers more authority and responsibility. She suggests learning from your most ...
Sometimes work can be lonely. Socializing can seem inappropriate, or hard to navigate between sexes. A Harvard Business Review article reports that “eighty-one percent of women feel excluded socially at work.” This revelation can be discouraging, but then I’m reminded of the story in John 4. An ostracized Samaritan woman was at her workplace; a well, drawing water alone. In ...
When I was a child, September was a big month. In our immediate family there were three of us with September birthdays. A birthday is one of the few times in the year to help someone feel special. Holidays are celebrated by all, but a birthday is an opportunity to be personally recognized. Many insurance practices have been built on ...
Equipping Others to Do Work Differently
