There are times when a good employee suddenly becomes disengaged. They begin putting in the minimum hours possible. Their work gets sloppy and assigned tasks go undone. Susan David, in a past Harvard Business Review article, has three great ideas for engaging the disengaged: She recommends assigning the disengaged workers more authority and responsibility. She suggests learning from your most ...
Sometimes work can be lonely. Socializing can seem inappropriate, or hard to navigate between sexes. A Harvard Business Review article reports that “eighty-one percent of women feel excluded socially at work.” This revelation can be discouraging, but then I’m reminded of the story in John 4. An ostracized Samaritan woman was at her workplace; a well, drawing water alone. In ...
When I was a child, September was a big month. In our immediate family there were three of us with September birthdays. A birthday is one of the few times in the year to help someone feel special. Holidays are celebrated by all, but a birthday is an opportunity to be personally recognized. Many insurance practices have been built on ...
Have you considered allowing naps at work? Here are four observations from Phil Struble on workplace naps. A good night’s sleep before showing up for work is a must. Are your employee's work engagements overly tiring? Increase in productivity is the reason for allowing naps. Workday naps are a realistic alternative to a stressful work environment. God is concerned about ...
Have you ever had a project that feels as if there’s resistance keeping the project from moving forward? Recently, I’ve been struggling with a couple of those kind of projects, so our team committed to pray together. Through that prayer time, I was given insight on a familiar verse. Jesus said, “Love the Lord your God with all your heart, and with all ...
In the movie “Coach Carter,” Coach Carter’s team was comprised of selfish and rebellious inner-city kids. Building an effective team seemed hopeless until one of his team members tried hard, but failed, in finishing his assigned push-ups as punishment. When Coach Carter asked this player to leave the team, one of the other players volunteered, “I’ll do his push-ups. You ...
It’s easy to think all customer service is bad since we tend to remember bad experiences and forget good ones. But, the secret to success in business is to stand out (Seth Godin). And there are lots of ways to stand out in customer service. Here are four: Set expectations early. Foster a culture of customer service by talking about ...
Edith Onderick-Harvey wrote in Harvard Business Review about five behaviors of leaders who embrace change. Since change is constant, we’re discussing these five behaviors this week. The fifth behavior is to “look for boundary-spanning partnerships.” Many businesses have departments or silos that hinders a unified approach to advancing the business. A large bank had a technology change that was going ...
Edith Onderick-Harvey wrote in Harvard Business Review about five behaviors of leaders who embrace change. Since change is constant, we’re discussing these five behaviors this week. The fourth behavior is to promote calculated risk taking and experimentation. When confronted with risky opportunities, many organizations tend to ask, “Why?” Companies that handle change well tend to ask, “Why not?” Without the ...
Edith Onderick-Harvey wrote in Harvard Business Review about five behaviors of leaders who embrace change. Since change is constant and necessary, we’re discussing these five behaviors this week. The third behavior is to seek out what’s not working. There’s always a need for discovering problems, but especially when major change is happening. I once worked for a CEO who began ...
Equipping Others to Do Work Differently
