Poor communication is a big challenge for small businesses. Recently, Kathy and I met with a team of our son’s caregivers. We were shocked to learn that Jeremy had experienced multiple incidents of anger, resulting in destroyed property and harm to others. Jeremy’s team assumed we knew of these incidents. We discovered that we’d not been included in the ...
Emails may be causing much of your workplace misunderstandings. According to a study by Preply, a foreign language platform, 87% of people believe that email causes much of the fractured communication and anxiety happening in today’s workplace. Most of us have received an email from a colleague that has perplexed us. Without hearing their voice inflections, or looking into another’s ...
My family and I entered a restaurant about the same time that the hostess abruptly left! As we reached the hostess station, the staff was excitedly talking about the hostess who just angrily quit and walked out. Unfortunately, many small business owners with whom I speak tell me this has become a common experience. Many are abruptly quitting without ...
Winston Churchill was a complicated man with a colorful history. Although he had vast political experiences, his early years had many colossal failures which haunted him. Yet, Churchill is famous today because of his accomplishments later in life. His courageous leadership led Britain and its allies to defeat Germany in World War II when victory seemed unlikely. Although strategy ...
Our next speaker in Kansas City, Dr. Caroline Leaf, is a neuroscientist who often talks about brain plasticity. That may not sound very appealing to most business leaders. But when a good copywriter shares about Dr. Leaf, it sounds more like, “Backed by up-to-date scientific research and biblical insight, Dr. Caroline Leaf empowers business leaders to take control of their ...
Recently, I was trying to secure a female speaker for our Summit conference. This person told me that she needed to check with her assistant about her schedule. With busy business leaders, it can take weeks before you hear back. In this case, I was amazed when I received a return call 30 minutes later. Although the news was disappointing, ...
At 17 months old, my granddaughter, Addy, has a small vocabulary, but she still communicates effectively. Recently, Addy mischievously smiled and pointed to our Echo device. She said, “Poppa,” then began dancing to tell me she wanted me to turn on the music. Only one word was spoken, but I clearly knew what she wanted. In business, sometimes your staff ...
After being involved in a wreck, my car spent a month in a body shop. This wasn’t as frustrating as I imagined because this body shop has learned a valuable tool in customer service – communication. Two to three times a week, I would receive a text message or a personal phone call with an update on my car. They ...
Rachel, our operations manager, recently surveyed our team members about their preferred communication methods. As I later told Rachel, when I left banking we only had three communication choices: face-to-face, telephone or by mail. Today, the choices are vast and hard to manage, but the most effective communication approach to move a customer to action is face-to-face. In John 6:3 ...
While driving to the office for a Zoom meeting that included my wife, a car in front of me on the highway spun out of control. She bounced into my car crushing my rear door. As a State Trooper approached my car, I realized I wasn’t going to make my meeting. Without much forethought, I texted my wife the following ...
Equipping Others to Do Work Differently
