Last month, Ryan Brandt, a waitress in Arkansas, received a tip of $4,400! The customer requested that she split the tip with the other waitress that served this group. Brandt’s manager, however, demanded that she share it with the whole staff, counter to the restaurant’s previous practices. The customer learned of the manager’s demand and asked for his tip back ...
While driving to the office for a Zoom meeting that included my wife, a car in front of me on the highway spun out of control. She bounced into my car crushing my rear door. As a State Trooper approached my car, I realized I wasn’t going to make my meeting. Without much forethought, I texted my wife the following ...
A recent discovery of mine is that nepotism isn’t just the hiring of a family member. Instead, according to the dictionary.com definition, Nepotism is “Favoritism granted to relatives or close friends, without regard to their merit.” For small business owners, family members are often a source of trusted labor. But to non-family staff, even diligent efforts to treat family members ...
A common problem I’ve heard this year from small business owners is supply chain issues. Many businesses are dependent upon suppliers to produce the finished products that their customers need. This year the supply chain has been disrupted for multiple reasons. Sometimes due to a shortage of microchips or materials in high demand. Other times it’s due to the long ...
As business leaders navigate bringing their people back to the office, it may be hard for businesses to develop a one-size-fits-all policy for remote vs office work. My friend, Paul, collaborates with an architect firm. Paul said, “Many businesses can work remotely, but these architects are collaborating on designing a building. Remote work has been disastrous for them.” Another friend ...
Years ago in banking, my administrative assistant grinned when she said, “You’re going to love your next appointment.” Waiting for me in my office was a young man. When I asked how I could help, he said, “I need to borrow money to buy a Steinway Piano.” I humored him and asked how much a Steinway would cost and how ...
Equipping Others to Do Work Differently
