Customer expectations are ever changing in today’s culture. Constant access to instant and new information, ideas and methods creates a challenge for businesses who gallantly strive to meet customer needs. The adage, “if it ain’t broke don’t fix it” does not apply to business. Business leaders must understand what “broken” means to the customer. Broken goes beyond mechanics and extends ...
Each Saturday, I take our son to his restaurant of choice for lunch. Often times, his choice is Chick-fil-a. Over the last several months, their drive through has been frequently backed-up for a block or more, causing traffic problems. Last week was different. As I pulled in, I realized that Chick-fil-a had made a change. Rather than accepting their situation, ...
The book of Nehemiah has some great insights about Nehemiah’s career transition that may be helpful to us today. The third phase of Nehemiah’s transition was preparation and planning. When God provided the opportunity for Nehemiah to speak to the king about his passion for Jerusalem, Nehemiah was prepared. In Nehemiah 2:7 we read, “If it please the king, let ...
Recently, I heard Judi Bertels, CEO of African Vision of Hope, speak at a business meeting. She spoke about developing a culture fueled by its mission and values. Judi mentioned she values serving others above and beyond their expectations. Judi drives her staff to push past “good enough” in order to exceed the expected. Exodus 36:5 reads “The people are ...
A study conducted by Harvard Business Review suggests that 75% of customers won’t buy unless asked. The study also reports over 50% of sales professionals don’t ask. Therefore, 50% of the time, business is left on a table full of opportunity. In John 5:6, we read of Jesus’ compelling ask, “When Jesus saw him lying there and learned that he ...
A software we have subscribed to for years has been easy to use. Because the product was user-friendly we never contacted this software company for help, until recently. When we tried, we discovered that to minimize expense this company proudly declares that they have no phone support. Instead of considering their customer’s needs, this company appears to be more concerned ...
Recently, I took my car to a local Toyota dealership for its regular maintenance. This service center amazed me. It was spotless! As a child, I visited many dealerships where my grandfather worked as a mechanic. None of them came close to measuring up to the look and feel of the near perfection of my Toyota dealer’s service center. Cars ...
Equipping Others to Do Work Differently
