Four years ago, we bought a living room set including a sofa and loveseat. We were told that the sofa had a lifetime warranty which sounded comforting at the time. Although sofas typically last seven to fifteen years, ours lasted four. Remembering that we had a lifetime warranty, Kathy and I began making calls. We discovered that the lifetime warranty ...
My friend, Chip Ingram, tells the story of meeting with a young lady while in college. She was beautiful, popular and had a 3.7 grade average. She seemed to have it all. But soon, Chip learned that this young lady was telling herself a completely different story. Chip’s friend tearfully shared that in her family, anything less than a 4.0 ...
In this series, we’re talking about lessons we can learn from the character of Bezalel in the book of Exodus. Bezalel was responsible for building the furnishings inside the tabernacle. God gave Moses the design for what and how He wanted His tabernacle created. Bezalel co-labored with God to produce excellent results. The outcome was a tabernacle that met God’s ...
Imagine riding your bicycle. When you begin picking up speed, something happens to cause you to come to a full stop, forcing you to start over. In most workplaces, this goes on regularly, when we stop to review incoming emails or attend to distractions. Author, Mauro Thomas, believes there are three things that can help us overcome distractions. Become aware ...
Customer expectations are ever changing in today’s culture. Constant access to instant and new information, ideas and methods creates a challenge for businesses who gallantly strive to meet customer needs. The adage, “if it ain’t broke don’t fix it” does not apply to business. Business leaders must understand what “broken” means to the customer. Broken goes beyond mechanics and extends ...
Each Saturday, I take our son to his restaurant of choice for lunch. Often times, his choice is Chick-fil-a. Over the last several months, their drive through has been frequently backed-up for a block or more, causing traffic problems. Last week was different. As I pulled in, I realized that Chick-fil-a had made a change. Rather than accepting their situation, ...
The book of Nehemiah has some great insights about Nehemiah’s career transition that may be helpful to us today. The third phase of Nehemiah’s transition was preparation and planning. When God provided the opportunity for Nehemiah to speak to the king about his passion for Jerusalem, Nehemiah was prepared. In Nehemiah 2:7 we read, “If it please the king, let ...
Recently, I heard Judi Bertels, CEO of African Vision of Hope, speak at a business meeting. She spoke about developing a culture fueled by its mission and values. Judi mentioned she values serving others above and beyond their expectations. Judi drives her staff to push past “good enough” in order to exceed the expected. Exodus 36:5 reads “The people are ...
A study conducted by Harvard Business Review suggests that 75% of customers won’t buy unless asked. The study also reports over 50% of sales professionals don’t ask. Therefore, 50% of the time, business is left on a table full of opportunity. In John 5:6, we read of Jesus’ compelling ask, “When Jesus saw him lying there and learned that he ...
A software we have subscribed to for years has been easy to use. Because the product was user-friendly we never contacted this software company for help, until recently. When we tried, we discovered that to minimize expense this company proudly declares that they have no phone support. Instead of considering their customer’s needs, this company appears to be more concerned ...
Equipping Others to Do Work Differently
