A construction company was growing so fast that they needed someone who could develop job estimates for their projects. The owners needed estimations done without their personal involvement. That’s when the owners and I walked through their process to determine what could be standardized. Most of their jobs could be estimated by someone else if they were given the right ...
Midland Memorial Hospital in Midland, Texas had built a $165 million state-of-the-art medical tower, but patient satisfaction was only at 1 percent. Per the Chief Operating Officer, Bob Dent, in a Washington Post article, the missing ingredient was empathy. Midland Memorial Hospital decided to correct the problem. They invested in training, in practicing servant leadership, and in giving staff more ...
One day, during some difficult changes at work, I asked an employee how she was doing. She responded that she was fine. I looked her in the eyes and said, “No. How are you really doing?” The next morning, with tears in her eyes, this employee shared that my heartfelt question the previous day made her understand that I really ...
A handyman called me for some business counsel. He had one full-time employee making $30,000 a year, while he personally paid himself $9,000. He had strong demand for his services, but couldn’t understand how to make the business financially solvent. His billing rate was significantly below industry norms, because he feared upsetting his customers with increased prices. Many small business ...
While helping a business owner develop a ministry plan for his business, I was reminded of the untapped potential many have to bring God glory through their work. God has unconventional ways if we just pause to consider the possibilities. For instance, most financial advisors get paid more for helping you increase wealth, not for encouraging you to be more ...
When Samsung learned that Apple was not adding any significant new features to their latest IPhone roll out, Samsung reportedly viewed it as an incredible opportunity to finally surpass Apple. So they fast-tracked their new Galaxy Note 7 smartphone for an early launch. Although the facts are sketchy, it appears that management’s decision didn’t allow for enough safety testing. The ...
Dr. Porath, a professor at Georgetown University, wrote a Wall Street Journal article with profound research on the impact civility can have on the workplace. In a survey of over 20,000 employees published in Harvard Business Review, Dr. Porath discovered the benefits of treating others with respect. The study revealed that those who felt their leader demonstrated respect toward them ...
As a visionary, I tend to focus on the future rather than the past, but when seasons of time become difficult, it can cloud my view of the future. This is when a fresh beginning can bring clarity, rather than being clouded by the past. Closing out a challenging year and looking towards a new year can bring excitement and ...
This week we’re discussing how to reinvent your business by using the word Renew as an acronym. The W stands for Willpower. A local church had a strong presence in the heart of the city, when they determined God was leading them to move to a bigger facility. But the new facility was more than 10 miles away. Although they ...
This week we’re discussing how to reinvent your business by using the word Renew as an acronym. The second E stands for Equipping your team and community for the changes to come. Taking a new direction for your business is hard. It requires a team that has the resources and encouragement to move forward. When Nehemiah was rebuilding the decayed ...
Equipping Others to Do Work Differently
