Robin’s family has a moving business, now run by her brother, Jim. Robin shared with me that one client hired Jim to move a heavy safe into their basement. While navigating a narrow staircase, Jim scraped the wall slightly. Even though this wall was very scratched up already, Jim felt an obligation to admit his error. When he showed this ...
Customer service complaints and issues are common in almost every business. Often, despite our willingness to help, those doing the complaining are unwilling to be part of the solution. It can be frustrating, regardless of how many solutions are presented, that the person on the other end of the line still seems combative or dismissive. Colossians 3:23 says. “Whatever you ...
Many businesses choose to hire a successor CEO from outside their organization, which is often necessary, but can prove riskier. Some of the best transitions I’ve witnessed happened when the future CEO worked under the existing CEO for a season. This method can provide for a smoother “hand off” and the ability to make course corrections if problems arise during ...
The Peter Principle says if we continually promote high performers, we will eventually promote them to a level of incompetence. According to Harvard Business Review, Alan Benson and Kelly Shue tested this theory by researching how well sales people did when they were promoted to sales manager. They discovered that high-performing salespeople were often not good managers, affirming the Peter ...
During my career, there are occasions when I’ve experienced struggles that seemingly could only be fixed with money. With my narrow view, I’ve prayed for God to fund the organization, not really considering other options. Sometimes He’s provided my need with volunteer labor instead. God has unlimited options. In Acts 3, a man who was lame since birth asked Peter ...
In 1910, according to historyonthenet.com, the White Star Line’s brochure praised their Olympic and Titanic ships, including the statement, “these two wonderful vessels are designed to be unsinkable.” By the maiden voyage of the Titanic in 1912 the ship’s reputation became such that a deckhand reportedly said, “God himself could not sink this ship!” On April 15, 1912, the White ...
Our digitally, interconnected world makes it tempting to watch the successes of others. By focusing outside our business, it’s easy to get caught in the game of “keeping up with the Jones’.” Attempting to keep up with the competition is a sure way to a company’s demise. We can continually chase new ideas or implement unsustainable practices, without having the ...
In a Harvard Business Review video, leadership consultant, Ron Carucci, claims that 50-60% of executives fail in their first executive role. He studied successful executives to find what they did differently. Carucci discovered four key factors. The final factor is Connections. Successful executives know that connecting with others by building strong relationships and trust is critical. Building the right connections ...
In a Harvard Business Review video, leadership consultant, Ron Carucci, claims that 50-60% of executives fail in their first executive role. He studied successful executives to find what they did differently. Carucci discovered four key factors. The third factor in our series is “Choice.” Every day brings many choices. For example, you must decide where to best invest your time. ...
In a Harvard Business Review video, leadership consultant, Ron Carucci, claims that 50-60% of executives fail in their first executive role. He studied successful executives to find what they did differently. Carucci discovered four key factors. The second factor in our series is “Context.” Successful executives do the work necessary to gain understanding of trends in their culture, industry, and ...
Equipping Others to Do Work Differently
