According to a past American Express survey, Americans tell an average of 9 people about good experiences, and tell 16 people about poor experiences. The challenge is that out of those who have poor experiences only 4% tell the actual business. Many businesses don’t even know they have a problem. As leaders trying to please God, we should be loving our neighbor in ...
Years ago, I worked for a bank led by someone who had a cousin also working in the banking business. They were fierce competitors and at times my boss made irrational decisions when his cousin’s bank was competing for a loan. Competition can be healthy or unhealthy depending upon the motives driving decisions. Jealousy and envy can lead to badmouthing ...
Dr. Evelyn Hill, a Kansas City, Kansas, school district board member, shared at a “Caring for Kids” banquet that most of her students are on public assistance. Dr. Hill has discovered that these students need what she calls IHOP; Individualized Hope from Other People. She encouraged the audience to share words of hope and encouragement with the children in their ...
At one of our St. Louis events, Lisa Nichols of Technology Partners shared lessons she has learned for the workplace through the parenting of her daughter, Allie. One important lesson is this: what others may perceive as a handicap may actually be a “special gift.” As a young lady with Down’s Syndrome, Allie’s special gift, like many with Down’s Syndrome, ...
Some customers are ungrateful and unreasonable, regardless of what we do for them. The Apostle Paul says to remain under them, enjoying the freedom Christ gives us to serve well. Show them kindness and respect, even as others abuse and take advantage of us. In 1 Corinthians 7, Paul wrote, “Each of you should remain as you were when God ...
Ted was a bank president who was becoming irritated with the arrogant behavior of his loan officer. Rather than address his subordinate’s frequent issues, Ted avoided conflict by giving the loan officer a great review and a raise! Then one day the loan officer was treating one of Ted’s customers with disrespect. Ted lost control. He exploded with anger in ...
When I was 16 years old I experienced how two similar department stores could have drastically different cultures. The first department store I worked at was very unstructured and undisciplined with few rules and no accountability. Many employees picked up on the lack of accountability and stole incredible amounts of inventory. The second store had a store manager with stringent ...
Roger, a new friend of mine recently shared with me about how his company handled the economic downturn in 2009. Their business was significantly impacted and needed to slash payroll. But leadership chose to look beyond the conventional employee layoffs. After much thought, leadership chose to retain all employees by cutting wages. The highest paid workers took the biggest pay ...
A company asked me to help a new employee develop a plan to pay off a large amount of debt. This employee had accumulated dozens of payday loans, and pawn shop debts, during a long period of unemployment. The employer’s leadership team surprised us by choosing to imitate the kindness of God. They are personally loaning this couple enough money ...
My friend, Phillip, had an encounter with God that changed his life, but for years afterward, he still wrestled with the diagnosis of bi-polar and the pain of his past. At a low point in his life, Phillip committed that if God healed him he would spend his life helping others heal from their past. God healed Phillip and blessed ...
Equipping Others to Do Work Differently
