As my friend, Roger, pulled into the Ritz Carlton, he noticed that his tire pressure was falling rapidly. He asked the valet to keep the car close due to his tire problem. Later he received a call from the valet. He wanted Roger’s permission to take Roger’s car to a repair shop to get the tire repaired! Roger was amazed! ...
Midland Memorial Hospital in Midland, Texas had built a $165 million state-of-the-art medical tower, but patient satisfaction was only at 1 percent. Per the Chief Operating Officer, Bob Dent, in a Washington Post article, the missing ingredient was empathy. Midland Memorial Hospital decided to correct the problem. They invested in training, in practicing servant leadership, and in giving staff more ...
One day, during some difficult changes at work, I asked an employee how she was doing. She responded that she was fine. I looked her in the eyes and said, “No. How are you really doing?” The next morning, with tears in her eyes, this employee shared that my heartfelt question the previous day made her understand that I really ...
Per information on mobilecause.com, 10% of all charitable gifts are given between December 29th and the 31st. Many business leaders and owners’ generosity is directly tied to year-end profits. In the year-end rush of completing the task of giving, it could be easy to overlook the leading of the Holy Spirit and miss out on the joy of generosity ...
Since December is the biggest giving month of the year, let’s discuss being a Giver this week, using that word as an acronym. The G in Giver stands for Generous. The spirit of generosity is sometimes lacking in our selfish world, but not in my friend, Rick. Rick and I have had dozens of meals together, but rarely do I ...
My wife and I love watching the “Wonder Years” reruns. Kevin Arnold, the lead character, was my age and lived a similar teenage life as I did. Recently we watched an episode when Kevin went to work with his father. This episode reflected how management styles have changed in the workplace since 1968. Bosses during that era seemed to be ...
Donnie Smith, CEO of Tyson Foods, shared at a conference about a Tyson employee who seemed “troubled.” When asked, the employee told Donnie that since her husband’s death, she had lost hope and saw no reason to live. Donnie took time to “share the Gospel” with her and she prayed to follow Jesus, giving her hope and purpose. Donnie reminds ...
On a night out with my wife, Kathy, we decided to try an unfamiliar Greek restaurant. The clerk was very helpful to steer my wife towards a good choice, but when she came to my order I had my mind made up. I confidently ordered a unique menu item. The clerk paused and asked, “Have you ever been here before?” ...
This week we’re discussing three things the Lord requires of leaders according to the prophet Micah: doing justice, loving kindness, and walking humbly. Kindness and Corporate America are rare bedfellows. According to Businesswire.com, Wescom Credit Union, headquartered in Pasadena, California, proclaimed 2015 as the year of Random Acts of Kindness. Throughout the year, Wescom had street teams giving free gift ...
When I was a single CPA, I was befriended by our receptionist, Betty. She was a bubbly, very kind person, always willing to serve and care for others. One Christmas was very painful for me. My girlfriend had dumped me and I dreaded the thought of being alone. Betty sensed my pain and invited me to spend Christmas Eve and ...
Equipping Others to Do Work Differently
