Last month, Chase Bank experienced a glitch in their computer system. When people made a deposit at one of their ATMs, some customers learned they could withdraw the entire amount in cash immediately, instead of the typical limited amount. Unfortunately, for Chase, Tik Tok influencers discovered this opportunity for quick cash and publicized it online. The result was thousands of ...
Recently, I scheduled a morning meeting at Panera’s restaurant with a vendor. Since I don’t drink coffee, I typically order hot chocolate. However, the clerk informed me that management recently discontinued serving hot chocolate. As a financial guy, I understand limiting the number of products you serve to enhance profitability. However, I wonder if management researched the other implications ...
Bill and I hadn’t seen each other for a couple of years, yet it didn’t take long until we were sharing openly about our challenges in life. As I described one of my concerns, Bill smiled and said, “I had a phone call this morning I think may have been meant for you just as much as it was for ...
When my wife, Kathy, was newer in her faith journey she would occasionally ask me to pray for her. Then she would say sincerely, “God hears your prayers better than mine.” Because of some of Kathy’s past sins, she doubted that God would listen to her prayers. It took a while for her to believe that God had forgiven her ...
Life is multidimensional, but we often limit ourselves to our one-dimensional perspective. This became evident to me after my father’s passing on May 31st. As my siblings, and my aunt, shared about dad, I began hearing their different perspectives on many stories about my father. For example, I knew that my dad changed dramatically when I was 17, but ...
While recently meeting with a wealthy family, I was impressed that the husband and wife were in town to take their two adult children to a training on how to be good stewards with the family’s wealth. The father told me that evening that the personal inheritance of his two children was going to be determined by how good they ...
In “Rare Leadership in the Workplace,” authors Marcus Warner and Jim Wilder unpack RARE as an acronym for how to become a mature leader. The second R stands for “Return to Joy.” Years ago, I asked an employee how she was doing. Although she answered, “Fine,” I could tell she wasn’t fine. Looking into her eyes I said, “How are ...
Equipping Others to Do Work Differently
