According to the Wall Street Journal, Graza, a startup that sells squeezable bottles of olive oil, recently had a packaging and delivery problem that negatively impacted thousands of customers. The CEO, Andrew Benin, did not hire a consultant, instead he drafted a raw apology email to 35,000 customers. The key to his apology was that he personally and sincerely ...
Former Department of Defense head, Robert Gates, was featured on 60 Minutes recently. When Anderson Cooper asked him if he believed President Biden would ever admit to being wrong in how he withdrew us from Afghanistan, Gates laughed. He said, “I’ve worked for eight Presidents, and I’ve never heard any of them admit to being wrong.” When asked if they ...
Equipping Others to Do Work Differently
