Effective Communication Archives

Setting Expectations

Mike Willich2022-04-06T19:28:53-05:00July 27th, 2021|Tags: Customer Relations, Effective Communication, Psalm 37|

If you’ve been at a restaurant lately, you’ve likely experienced longer wait times, slower service and a skeleton staff. Staffing has become a serious issue for many retail businesses. To navigate these changes, business leaders need to understand the importance of setting expectations as soon as possible. By informing customers that you have a staffing challenge, you will find most ...

What Do You Expect?

In his book, The Speed of Trust, Stephen Covey says, “The principle is simply this: We tend to get what we expect—both from ourselves and from others. When we expect more, we tend to get more; when we expect less, we tend to get less.” Expectations produce an undercurrent for a certain level of productivity. It’s an undercurrent that produces ...

WHO WE ARE

Membership

Sponsorship

Legal