While driving to the office for a Zoom meeting that included my wife, a car in front of me on the highway spun out of control. She bounced into my car crushing my rear door. As a State Trooper approached my car, I realized I wasn’t going to make my meeting. Without much forethought, I texted my wife the following ...
If you’ve been at a restaurant lately, you’ve likely experienced longer wait times, slower service and a skeleton staff. Staffing has become a serious issue for many retail businesses. To navigate these changes, business leaders need to understand the importance of setting expectations as soon as possible. By informing customers that you have a staffing challenge, you will find most ...
In his book, The Speed of Trust, Stephen Covey says, “The principle is simply this: We tend to get what we expect—both from ourselves and from others. When we expect more, we tend to get more; when we expect less, we tend to get less.” Expectations produce an undercurrent for a certain level of productivity. It’s an undercurrent that produces ...
Equipping Others to Do Work Differently
