According to the Wall Street Journal, William Voge, the chairman of a large law firm and a Christian businessmen’s ministry board member, became entangled in a tragic story. Mr. Voge was asked to negotiate a sex scandal involving the founder of the businessmen’s ministry and Andrea Vassell. This action strangely led to Voge and Miss Vassell having a “sexting” relationship, ...
Always be in beta mode. Michael Hyatt refers to being in beta mode as a metaphor for not waiting to be perfect but be in the mode of continually improving. This concept is the key component of a champion. For example, in nearly all great athlete’s stories is the idea that they were always trying to get better. They were ...
It’s easy to think all customer service is bad since we tend to remember bad experiences and forget good ones. But, the secret to success in business is to stand out (Seth Godin). And there are lots of ways to stand out in customer service. Here are four: Set expectations early. Foster a culture of customer service by talking about ...
In the book, “How to Win Friends and Influence People,” the opening chapter drives home that many people think they’re faultless. Dale Carnegie gives the story of “Two Gun Crowley” as an example. Crowley had been parking with his girlfriend when a policeman approached. Crowley shot the police officer. Then used the officer’s gun to shoot him again. Later, while ...
This past year, my daughter and son-in-law signed a one-year lease to rent a house. So, they were surprised when a realtor called saying she wanted to show the house. My daughter obtained the homeowner’s phone number and called to ask why he was selling their home. The owner said he was tired of them living in his house without ...
As a young banker I took a Dale Carnegie course on “Effective Public Speaking.” The first night we were asked to share why we were taking this course. One person who spoke was a newly appointed union president. Through clenched teeth, and with rising intensity, this man said, “I’m taking this class because when I speak to the members of ...
My son, Jeremy, works at a sheltered workshop. If you think working with your staff takes patience, imagine managing an entire team of adults with special needs who all have individual quirks and challenges! We are so blessed that Jeremy has an amazing boss named John! Due to Jeremy’s autism and obsessions he can be moody at times even to ...
According to Dale Carnegie’s “How to Win Friends and Influence People” one of the first businessmen to be paid $1 million per year was Charles Schwab. Andrew Carnegie hired Schwab in 1921 to lead the United States Steel Company. When Schwab was asked why Carnegie paid him such an abnormally high salary he shared his secret to success. Schwab said, ...
When I’m the person in authority, slowing down and being thorough is my job. It’s not optional. This means stepping back, listening, observing, taking plenty of notes, studying, doing research, and getting advice from wise people. Proverbs 20:8 teaches, “When a king sits in judgment, he weighs all the evidence, distinguishing the bad from the good.” Many decisions can be biased ...
Early in Phil’s business career he noticed how easy it was for people—including himself—to speak disrespectfully to and about his bosses or customers. Somewhere along the way he read Titus 2:9-10: Slaves must always obey their masters and do their best to please them. They must not talk back or steal but must show themselves to be entirely trustworthy and ...
Equipping Others to Do Work Differently
