When Susan received an email from a client who was frustrated that no one had responded to his earlier note, she was surprised by the sender’s tone. His words expressed his anger at the organization’s lack of response. Susan could have returned the sender’s emotion or ignored his not-so-subtle sarcasm. Instead, she took responsibility for a mistake that was not ...
If you’ve been a leader for long, you’ve likely experienced customers or past employees sharing negative things about you and or your business. For those who take things personally, or are overly sensitive, these unkind attacks can be devastating. The challenge is to discern what criticism is legitimate versus complaints that are not helpful. These moments can be a learning ...
While many prepare for year-end festivities, many generous entrepreneurs are examining their estimated bottom-line profit for the past year. These men and women are making decisions on how to minimize taxes and how much to give to charity. Doublethedonation.com claims that 10% of annual charitable giving comes in the last three days of the year. Many business leaders now ...
As many Diversity, Equity, and Inclusion departments across Corporate America dissolve, many may wonder how we arrived here. Many policies were established with the sincere desire of offering better treatment and opportunity to minorities who had experienced injustice. However, many non-minority competent people were passed over for jobs, resulting in claims and lawsuits from those who felt like they were ...
In this series we’re discussing the importance of leaders showing empathy to their team members from an article written by Jason Richmond in forbes.com. Jason’s next suggestion is to be curious. Charles is a task-focused manager who has not been very curious about the lives of his employees, resulting in poor ratings as a leader. Fortunately, Charles’ boss implemented software ...
In an article on forbes.com titled, Empathy as a Workplace Superpower, the author, Jason Richmond, notes the importance of leaders showing empathy to their team members. Jason’s next suggestion in this series is to become an active listener. Although I’m typically a good listener, I’m known to have a poker face making it hard for people to read me. When ...
In an article on forbes.com titled, Empathy as a Workplace Superpower, the author, Jason Richmond, notes the importance of leaders showing empathy to their team members. In this series, Jason’s second suggestion is to not just pay lip service. Empathy goes further than just acknowledging someone’s pain. When possible, take tangible action to support any team member who may be ...
Empathy as a Workplace Superpower is an article posted on forbes.com. that references a study claiming that 63% of CEOs struggle with consistently demonstrating empathy. Yet, the top 7% of top performing companies claim that empathy is core to their culture. Empathy is a quality we should embrace, but sometimes difficult to express. The Oxford Dictionary defines empathy as, “the ...
Doug, a former boss of mine, worked for the same company for over forty years. His strong work ethic, faithfulness, and loyalty allowed him to steadily climb the corporate ladder. But when Doug reached the top of his department, he was more subject to the wrath and whims of the CEO, resulting in occasional mistreatment or demotion. What I admired ...
In a moment of frustration, Jennie made a derogatory comment to a coworker about another colleague. As soon as Jennie said it, she regretted it, but hoped that it would be quickly forgotten. But when meeting later with the supervisor of the employee Jennie had criticized, the supervisor asked for the back story. The conversation was professional, which just added ...
Equipping Others to Do Work Differently
