When Susan received an email from a client who was frustrated that no one had responded to his earlier note, she was surprised by the sender’s tone. His words expressed his anger at the organization’s lack of response. Susan could have returned the sender’s emotion or ignored his not-so-subtle sarcasm. Instead, she took responsibility for a mistake that was not ...
According to a Wall Street Journal article, a survey of more than 500 managers discovered that 75% of them plan on factoring office attendance into performance reviews. The reason for this is that only 12% of managers believe that hybrid employees are productive. When a boss can’t visibly see you at your desk, they will often wonder whether you’re ...
In this series, we’re discussing preparing for economic storms. We’ve discussed getting closer to your customers and hiring freezes, the third step you might consider is to trim expenses. In 2009, the economy was crumbling. For those who adjusted and weathered the storm, I heard many tell me a similar story. They discovered that during the good times they ...
Years ago, I was invited to join a networking group. Their purpose for the group was to generate leads for each member. After visiting the group, I discovered that the founder of the group required that I provide him two leads each week. The problem was, I didn’t trust him. There was no way I was going to refer people ...
Trust is the backbone of a strong team. When trust has been undermined, it not only harms that relationship, but it also can harm the cohesiveness of a team and the team’s effectiveness. Oxford Languages says that “trust” is “the firm belief in the reliability, truth, ability, or strength of someone or something.” If you distrust someone, it’s most likely ...
Equipping Others to Do Work Differently
