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Years ago, Kathy and I realized we needed an estate plan to assure the special needs of our son were addressed. We were referred to an estate attorney.
We filled out questionnaires, had a brief meeting with the attorney, and then very quickly thereafter, were handed a document that was supposed to be our final estate plan. When I reviewed the document, I was very disappointed.
Generosity is very important to us, but we were never asked any questions or given the opportunity to share about our desires. We were just a number to this attorney.
Philippians 2:4 teaches, “Do not merely look out for your own personal interests, but also for the interests of others.”
Great customer service seeks understanding of your customer’s interest, not just your own.
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