It was 10:15 am before Brad realized the phone line to the building had been compromised, preventing incoming calls. After assessing the situation, a technician simply unplugged the phone jack, waited 10 seconds, and re-connected it, correcting the problem. After the technician finished, Brad asked, “How much is the charge for this service call?” “$100 the technician replied.” Outraged Brad ...
When Integrity Resource Center began growing into other cities, we hired a part-time person to manage events. She did a great job, but I hadn’t yet put any systems in place for scheduled performance reviews. Two years later she took a different job. During her exit meeting, she shared that she wondered at times if she was measuring up, because ...
At 24 years old, Liz Wiseman was surprisingly asked to develop Oracle University from scratch. Through that experience she discovered four principles that can help people overcome what she calls the “Knowledge Trap.” Liz’s final principle is to “See the Genius in Others.” Everyone has experiences and knowledge that can add value to what we know personally. The prophet Daniel ...
One thing I love about attending a Kansas City Royals baseball game is when veterans are spotlighted. When the audience cheers for the veteran of the day it’s a great reminder of this nation’s past and its admiration for its veterans! The gratitude in these veteran’s faces is heartwarming. These brave soldiers are men and women called to serve our ...
Equipping Others to Do Work Differently
