Many years ago Integrity Resource Center invited Mark Conklin, an executive from Chick-fil-A, to give a dinner presentation about Chick-fil-A’s customer service model called “SERVE.” He demonstrated by inviting one of our guests to the stage. Mark dropped to his knees on stage and began to polish the shoes of our guest. This act of humble service on Mark’s part ...
Moses was a great leader who learned that being a servant leader is HARD. This week we will use the acronym HARD to discuss some of Moses’ amazing qualities. Moses learned that to be a good leader he needed to be Humble, Approachable, a Representative of God, and a Delegator. The first attribute is Humble. Although Moses was chosen and ...
A recent luncheon event was off to a good start. But as people began to finish their salad, I noticed that no lunches were being served. Our program was about to start and there were no meals in sight! Our guests were eventually served, but the delay caused some anxiety for our team, as well as for the hotel’s staff. ...
In David Brooks’ book, “The Road to Character,” he highlights the change our culture has taken towards a more individualistic society from our past community-minded approach. One indicator of this trend are the words commonly used. The trends, according to Brooks, are revealing a large increase in using words such as “self,” “I can do it myself” and other words ...
At 24 years old, Liz Wiseman was surprisingly asked to develop Oracle University from scratch. Through that experience, Liz discovered four principles that can help people overcome what she calls the “Knowledge Trap.” The second principle is to “Admit what you don’t know.” Many people who have experience in their industry are afraid to allow others to know that their ...
Dan called me recently and asked if I would listen to his confession. Dan had been traveling frequently in the last year and had not handled the road’s temptations very well. He found himself frequently slipping into behavior which brought deep regret later. He realized that he needed to quit concealing it and instead confess his sin. After Dan shared ...
This week we’re discussing “three things the Lord requires of leaders” according to the prophet Micah: doing justice, loving kindness, and walking humbly. In Corporate America, walking humbly can be counter-cultural. While visiting the offices of one of our event sponsors I noticed a room being prepared and filled with tables and chairs. I was informed that each year the ...
The streets had a thin layer of ice covered with snow when I came up behind a driver with Texas license plates. As I switched lanes I told my wife, Kathy, “I better get around this driver. Texas drivers don’t usually know how to handle snow well.” The arrogance of that statement had an immediate backlash. As I crossed lanes ...
Matt was recently hired to teach a series of seminars for irrigation contractors in his field. His excitement to share his knowledge with others was quickly replaced with fear when he realized his reputation would be on the line. “What if I don’t know an answer to a particular question?” Matt asked himself. A mentor of Matt’s suggested a simple ...
Equipping Others to Do Work Differently
