Kathy and I hired a contractor whom we respected to do some work for us. Unfortunately, when problems occurred with his team’s performance, we began having trouble with the contractor responding to our concerns.
We needed to have some tough conversations, but we were delayed week after week. It seemed our contractor had “stuck his head in the sand,” hoping to avoid the conflict with constant delays.
The trust this contractor had previously built with us dissipated quickly.
Proverbs 12:18 teaches, “There is one who speaks rashly, like a piercing sword; but the tongue of the wise brings healing.”
Although a rash response can be harmful, a lack of response to a problem is a quick way to destroy trust. To maintain trust, communicating promptly during a conflict is crucial.
