Listen to the latest 60 second episode of Integrity Moments with Rick Boxx
According to a 2023American Psychology Association study, 26% of workers claim to have experienced feelings of loneliness and isolation. Curiously, if you work in customer or patient service work, that feeling of loneliness soars to 35%.
You would think that loneliness would not be an issue for those engaging with people all day, but it is. If you field complaints or customer demands daily one can feel as though you’re fighting a battle alone.
Matthew 9:36 teaches, “When (Jesus) saw the crowds, he had compassion for them, because they were harassed and helpless, like sheep without a shepherd.”
As employers, I think it would be helpful to keep in mind that your frontline customer service people may need even more care and support than others on your team.
How Unconventional Is Your Business?
Take the Unconventional Business LEADING Assessment, a FREE 10-minute leadership assessment designed to help business leaders determine how they are integrating faith into their vocational calling.
