If you’ve been a leader for long, you’ve likely experienced customers or past employees sharing negative things about you and or your business. For those who take things personally, or are overly sensitive, these unkind attacks can be devastating.
The challenge is to discern what criticism is legitimate versus complaints that are not helpful. These moments can be a learning and growth experience, but there are also times when the attacks are unwarranted.
Solomon wrote in Ecclesiastes 7:21, “Do not take to heart all the things that people say, lest you hear your servant cursing you. Your heart knows that many times you yourself have cursed others.”
When others speak poorly of you, learn what you can from legitimate concerns, but try not to take the rest personally.
