Listen to the latest 60 second episode of Integrity Moments with Rick Boxx
United Airlines experienced a public relations nightmare in April when a video went viral of a paying customer being dragged off a plane. When Dr. David Dao was asked to leave a flight he had paid for, he refused because he had patients to see the next morning.
Dr. Dao was manhandled by security, and injured, then dragged down the aisle for all to see.
A customer-oriented organization would have quickly realized how wrong it was to drag a paying customer off a flight for your company’s own self-interest.
Philippians 2:4 teaches, “Do not merely look out for your own personal interests, but also for the interests of others.”
Customers can be hard to manage at times, but they are your customers. Consider their interests more than your own.
How Unconventional Is Your Business?
Take the Unconventional Business LEADING Assessment, a FREE 10-minute leadership assessment designed to help business leaders determine how they are integrating faith into their vocational calling.
