Empathy as a Workplace Superpower is an article posted on forbes.com. that references a study claiming that 63% of CEOs struggle with consistently demonstrating empathy. Yet, the top 7% of top performing companies claim that empathy is core to their culture. Empathy is a quality we should embrace, but sometimes difficult to express. The Oxford Dictionary defines empathy as, “the ...
According to a Gallup State of the Workplace 2023 survey, 44% of global employees experienced daily workplace stress in 2023. This was an all-time high for the second year in a row! Worse yet, we have a growing mental health crisis leaving us short of psychiatrists and behavioral health professionals to care for our employees. Kathy and I recently ...
According to a 2023American Psychology Association study, 26% of workers claim to have experienced feelings of loneliness and isolation. Curiously, if you work in customer or patient service work, that feeling of loneliness soars to 35%. You would think that loneliness would not be an issue for those engaging with people all day, but it is. If you field ...
Equipping Others to Do Work Differently
