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Customer expectations are ever changing in today’s culture. Constant access to instant and new information, ideas and methods creates a challenge for businesses who gallantly strive to meet customer needs.
The adage, “if it ain’t broke don’t fix it” does not apply to business. Business leaders must understand what “broken” means to the customer. Broken goes beyond mechanics and extends to client expectations.
A lame man waited at the temple gates for the disciples to come. Acts 3:5 says, “And he fixed his attention on them, expecting to receive something from them.”
The lame man was broken in body and spirit. The disciples met his need and his expectation. Not only did the encounter bring healing to his body, a new faith was birthed. Do you know your client’s expectations?
Today’s Integrity Moment is adapted with permission from the writings of author and consultant, Stephanie Winslow.
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