My wife, Kathy, had a disappointing experience with a restaurant server recently. Our server was very pleasant, but he made several significant mistakes. Significant enough that Kathy discussed the issues with him and with his manager.
Some managers are rash enough to terminate someone immediately, especially if they’re having a bad day themselves. It made me ponder the best way for a manager to respond if he receives a first-time complaint.
Deuteronomy 19:15 says, “One witness is not enough to convict anyone accused of any crime or offense they may have committed. A matter must be established by the testimony of two or three witnesses.”
If someone who works for you receives a complaint about their service or behavior, give them the benefit of the doubt unless multiple people complain.
