Listen to the latest 60 second episode of Integrity Moments with Rick Boxx
Frustrated by the over-the-top security features that continually locked my retailer-branded credit card, I called the bank that issued it to cancel it. I was stunned at the process.
The audio system handled everything without engaging a real person to intervene. The bank had no idea why a long-term customer was leaving. And the retailer whose name was on the card suffered reputational damage without even knowing it.
In John 10, Jesus describes his deep care for his followers, contrasting with a hired hand who cares nothing for his sheep: “I am the good shepherd; I know my sheep and my sheep know me—” (John 10:14)
If you rely on others to serve your customers, check regularly that they are providing the same level of care you would provide.
Today’s Integrity Moment was provided by author Tom Petersen. Tom C. Petersen is a former utility communications professional who writes about work and faith. Connect or find his book on LinkedIn or tomcpetersen.com.
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