About wpengine

This is the "wpengine" admin user that our staff uses to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to ensure that our own user is not going to be misused to harm any of our clients sites.

Seeking Advice

A team of Harvard professors and students wrote an article called, “How Asking Multiple People for Advice Can Backfire.” They discovered that negative consequences can come when personal advisors feel that you embraced someone else’s opinion over theirs. These advisors sometimes conclude that anyone seeking input from multiple people is less competent. Rather than discourage seeking advice, the authors made [...]

2019-06-04T13:15:04-05:00 June 24th, 2019|Tags: , , |Comments Off on Seeking Advice

Building a Team

An article by Small Business Trends stated, “hire a team because no one can do it alone.” Businesses cannot grow without first expanding their team’s capacity. Business growth can be stifled by the owner taking on too many internal business tasks instead of working “on the business” and its future. 1 Chronicles 12:8 says, “Some Gadites defected to David at [...]

2019-06-04T13:08:12-05:00 June 21st, 2019|Tags: , , |Comments Off on Building a Team

Overcoming Silos

As an employee, Doug currently provides monthly services for his employer’s largest client. Recently, this client hired a separate division of Doug’s employer to develop systems to replace the work Doug does by automating it. Unfortunately, the other division never sought out Doug’s advice. The lack of communication within their own company frustrated their client and caused dissatisfaction. In Mark [...]

2019-06-04T13:04:10-05:00 June 20th, 2019|Tags: , , |Comments Off on Overcoming Silos

A Pricing Problem

Kurt was frustrated. He and his wife have worked very hard to grow the customer base of their delivery business, but they weren’t improving their profitability. As I learned about their business, it became evident that Kurt had pricing issues. When asked about how they price a customer transaction, Kurt told me about a formula the previous business owner had [...]

2019-06-04T12:59:39-05:00 June 19th, 2019|Tags: , , |Comments Off on A Pricing Problem

A Miraculous Breakthrough, Part II

In the movie, “Breakthrough,” teenager John Smith drowned in Lake St. Louis, but miraculously recovered. The first doctor who treated John wrote in his medical records: “Patient dead. Mother prayed. Patient came back to life.”  I’m sure many doctors wrestle with how much of healing comes from their work, and/or the medications prescribed, versus God’s handiwork. John Smith’s doctor witnessed some [...]

2019-06-04T11:39:00-05:00 June 18th, 2019|Tags: , , |Comments Off on A Miraculous Breakthrough, Part II

I Am Sorry, Part IV

According to an Association of Psychological Science article, when customers are wronged, there are three critical factors in an apology. The third factor is an offer to repair the damage, or what the Bible calls restitution. Years ago, my wife, Kathy, was involved in a multi-level marketing business. She had a transaction that didn’t go well. She needed to make [...]

2019-06-04T11:29:05-05:00 June 13th, 2019|Tags: , , |Comments Off on I Am Sorry, Part IV

I Am Sorry, Part III

According to an Association of Psychological Science article, there are three critical elements in an apology when customers are wronged. The second element is an explanation why the problem occurred. Kathy and I went to a new restaurant. The tables were covered in dishes and no one seated us. We considered leaving when the owner came over and apologized. He [...]

2019-06-04T09:01:46-05:00 June 12th, 2019|Tags: , , , |Comments Off on I Am Sorry, Part III

I Am Sorry, Part I

A 2017 Customer Rage study by The WP Carey School of Business discovered that 73% of unhappy customers were satisfied when they got monetary relief and an apology. Although wronged customers deserve monetary relief, we also need to apologize. Throughout scripture, God calls us to repent of our mistakes. Jesus said in Luke 15:10, “I tell you, there is joy [...]

2019-06-04T08:55:06-05:00 June 10th, 2019|Tags: , , |Comments Off on I Am Sorry, Part I

Job Burnout, Part I

A recent article by CNBC stated, “companies are facing an employee burnout crisis, 23% feel burned out at work often or always.” The article suggests employee burnout is fostered by company culture and 24/7 access to work via email, text and cell phones. The report supports a biblical principle of Sabbath that is well known, but often ignored due to [...]

2019-06-04T08:49:58-05:00 June 6th, 2019|Tags: , , |Comments Off on Job Burnout, Part I

A Courageous Attorney

A Mueller report finding was about the courage or disobedience, depending upon your viewpoint, of White House attorney, Don McGahn. Reportedly, McGahn claimed that the President called him at home, demanding he start the process of firing Mueller. Supposedly, McGahn believed this was improper and possibly illegal, so he refused. It takes courage to tell any boss “No,” but imagine [...]

2019-06-04T08:46:32-05:00 June 5th, 2019|Tags: , , |Comments Off on A Courageous Attorney